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Business Process Management, Second Edition: Practical Guidelines to Successful Implementations |  | Authors: John Jeston, Johan Nelis
Publisher: Butterworth-Heinemann
Category: Book
List Price: $43.95
Buy New: $25.98
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Seller: Textbook_TBS
Rating:  19 reviews
Sales Rank: 52425
Media: Paperback
Edition: 2
Pages: 504
Number Of Items: 1
Shipping Weight (lbs): 1.8
Dimensions (in): 9.6 x 7.5 x 1.2
ISBN: 0750686561
Dewey Decimal Number: 658.4063
EAN: 9780750686563
ASIN: 0750686561
Publication Date: March 24, 2008
Availability: Usually ships in 1-2 business days
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Product Description
Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization.
This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.
* A proven step-by-step framework for the Business Process Management practitioner
* Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice
* New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends
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| Customer Reviews:
Showing reviews 1-5 of 19
 Excellent and Complete BPM Book March 28, 2006
James Rock (UK)
21 out of 21 found this review helpful
This book is truly unique and like no other. It provides step-by-step guidelines how to actually do BPM projects. The framework gives me confidence that all aspects will be addressed during a project.
I specially like the first chapters, written in the form of Questions and Answers, they address precisely the type of issues which my company is struggling with at the moment.
The "one approach does not fit all" write-up shows that the authors understand the challenges of being successful in various organisations and that BPM in itself not a silver bullet is.
This book is very pragmatic and highly recommended for any BPM professional. Also check out the useful tools and checlists in the appendices.
Practical and Powerful June 2, 2006
Martin van Zonderen (Holland)
19 out of 21 found this review helpful
This book is really different: it is practical and powerful. It has helped my colleagues and myself tremendously. We use the book as approach for all our BPM initiatives as it provides clear, understandable and logical steps to achieve success. We prefer to use this book to provide our colleagues and management with the WHAT, WHY and HOW about true process improvement.
I especially like the chapter on demystifying BPM: away with all the fog & mist and concentrate on the tangible and pragmatic aspects. It is a delight to have something different than most of the other BPM books, as those books are generally quite vague, too high level and keep on repeating the same message over and over again.
The practical tools and checklist in the appendices are very helpful. I hope that the next edition (or next book?) will contain a CD Rom with some of these tools as well as some generic BPM awareness presentations.
This book is excellent! June 9, 2008
Alejandro Berganza (El Salvador. Central America)
5 out of 5 found this review helpful
If you get any significant responsibility for the management and success of any project having to do with BPM, then this book is a must. It is very practical and it denotes immediately the vast experience and unselfishness of the authors who share precious fruits of their practice. I would like to use this space that Amazon gives us to thank wholeheartedly John Jeston and Johan Nelis for this jewel of technical literature.
BPM: A managed approach to business process analysis April 12, 2009
Stephen Williamson (Sacramento)
3 out of 3 found this review helpful
Jeston and Nelis provide a framework, practices, case studies, and templates to apply to the business process-oriented analysis and organizational change preparation that must occur prior to the Unified process, agile methods, scrum, or any other code-producing activity.
Business Process Management (BPM) provides an actionable approach that recognizes business processes are not silos but part of an organization's ecology. The BPM approach is more than process modeling. BPM starts with the organization's business architecture, business objectives, capabilities of the people, and organization's capability to undertake change. The conclusion of the managed approach to modeling may call for a solution that uses technology to enable interactions across automated systems but BPM as an approach should NOT be confused with the marketing hyperbole of BPM product vendors.
The book does focus on a phased approach to prepare for and conduct the analytical effort once the priority processes have been selected. The reader is left to seek out the approach to the enterprise business and operational architectural modeling that should provide the context for which any area of the business is addressed by BPM. (We would be well served to convince the authors to undertake a similar book on an "actionable" approach to business architecture--something more than TOGAF.)
The authors address the history and hype related to BPM's predecessors including business process re-engineering. But they do not address a potential competitor to BPM: Business Motivation Modeling (BMM) recently recognized by The Open Group as an official standard. BMM also calls for defining and maintaining enterprise and line of business objectives and measurements. BMM then focuses on identification of business policies and rules.
I would like to see business rules thought leader Barbara von Halle and BPM's Jeston collaborate to make the best of business process management and business motivation to guide organizations in scoping and mapping their projects before the developers get involved.
Mandatory Reading (If you have just one BPM book this is it) July 17, 2008
N. T. Debevoise Pe (Lexington VA)
5 out of 6 found this review helpful
If you are seeking guidance on what corporation need to do to become process centric, this is the leading book on the topic. I am on the OMG OCEB committee and we are writing OMG's certification exam for Business Process Experts. While this book was not cited on the fundamental exam, it certainally will be cited in the intermediate and advanced exam. Many on the committee recognize the contribution of this amazing book.
In my work with OCEB I have read just about every BPM book listed on Amazon. and this is the best, by far. The book is well written, well organized, beautifully produced and the discussions are authoritative.
Showing reviews 1-5 of 19
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